We're sorry Aspose doesn't work properply without JavaScript enabled.

Free Support Forum - aspose.com

Problem processing msg-File sent via Outlook


we have a problem processing a msg-File which was sent via Outlook.

Steps to reproduce:
1. be a sender with a vowel in your name, create a new E-Mail in Outlook and sent it.
2. save the mail from Sent-Folder to your file system e.g. via Drag&Drop
3. read the msg via aspose-email and save it as an eml
4. open the eml in outlook
=> the sender is displayed defect, see attached screenshot defect.jpg

The Problem is, that the FROM isn´t complete in the eml.
It is: From: =?iso-8859-1?Q?Dominik_M=E4hl?=
To get it displayed correctly, it has to be: From: =?iso-8859-1?Q?Dominik_M=E4hl?= email.adress@domain.de


Thank you for posting your inquiry.

We have tried this scenario at our end using the latest version of the API but were not able to observe the problem. Please try it with the latest version of the API and if the issue still persists, please share your sample MSG file with us for further investigation at our end. We’ll look into it for assisting you further.


I tried it with aspose-email Version 17.1.0, the issue still exists.
Attached is a zip with a sample mail.msg in it.

Thanks for your help!


Thank you for sharing the sample MSG file. We have investigated it at our end and were able to reproduce the problem with the latest version of the API. It has been logged as EMAILJAVA-34243 for further investigation by our Product team. We’ll update you here once there is some information or a fix version available in this regard.


do you have any news on this issue?

Our team has investigated the problem and have come to a conclusion that this is not an issue with our API. The information is correct if we open the EML in other email client such as Thunderbird. It seems the issue is only with MS Outlook. If you use MFCMapi software to convert it to EML and then open the EML in MS Outlook, you will see the same behavior. Please let us know if we can be of any additional help to you in this regard.