Problem with conversion in pdf/a, the process does not finish execution

Aspose.PDF Product Family
1

Good morning, I have a problem converting the file in attach. When I try to convert it to pdf/a the process goes into a “loop” remains running and does not generate any errors or exceptions. The problem occurs not only in my application but also from your test page. The version I’m using is 22.12. I await your response, thank you.

L1b3r0

FileWithCoversionsProblem.pdf (555,4 KB)

2

@L1b3r0
Which Pdf/A version are you converting to?
Why don’t you use the latest version of the library?

3

The problem occurs with any version of pdf/a. My company is licensed for version 22.12 and has no plans to purchase any more. The problem also appears on the aspose test page, where, I imagine, the latest version will be installed.

4

@L1b3r0
When reproducing issue in Windows 10, .Net 6 project, library version 24.10, a NullReferenceException “Object reference not set to an instance of an object.” is thrown.
I created a task for the development team about this.
In what OS did you encounter the error?

5

@L1b3r0
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): PDFNET-58564

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

6

I have encountered the error in both Windows 11 and Linux environments

7

@L1b3r0
Thank you, I will add this clarification to the task description.

8

@L1b3r0
Reviewing, I found that when trying to open a document with an acrobat, it displays a message
and does not open the document.
err.png (19.6 KB)

That is, the problems are primarily with this document.