Problem with printing a converted file

Aspose.Words Product Family
1

Hi,

when I convert a file from .docx to .pdf (with Aspose.Words) and I try to print it, our print engine (PDFBox) does print a black area instead of the image.

Kind regards,
Tobias Grondinger

2
Hi Tobias,

Thank you for inquiry. First off, please try to use the latest version at your end and see if it resolves your issue. If it still doesn't resolve your issue then please share input document for further investigation because Aspose.Words does not accept Pdf format (as input).

3

Hi,

I just used the latest version. I converted the docx to pdf and then I tried to print it. The images from the printed file with Aspose.Words appear as black areas.
When I print a pdf converted by MS Word(Save as pdf) the printout is correct.

Kind regards,
Tobias Grondinger

4

Hi Tobias,

Thanks for the additional details. Please note that PNG format supports transparency, and since PDF/A compliance does not allow using transparency, it becomes black. You can try to convert your PNG image to image format that does not support transparency, JPEG for example. This might help you to resolve the problem. For more details, please visit:
http://office.microsoft.com/en-us/help/choosing-the-best-graphic-format-for-the-job-HA001056305.aspx

5

Hi Imran,

the DOCX from the first post isn’t converted to PDF/A.
I tried to replace the PNG picture with the same picture in JPEG, but that doesn’t solved the problem.
Maybe any other idea?

Kind regards,
Tobias Grondinger

6
Hi Tobias,

Thanks for the additional information. While using latest Aspose.Words 11.2.0 & PDFBox-app-1.6.0. I managed to reproduce this problem on my side. I have logged your issue as WORDSNET-6245 into our bug tracking system. Your request has also been linked to the appropriate issue. Once we sort it out, we will let you know. Sorry for inconvenience.

7

The issues you have found earlier (filed as WORDSNET-6245) have been fixed in this .NET update and this Java update.

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