Free Support Forum - aspose.com

Refund

Hello, i have managed to make two accounts with saaspose and also managed to pay for both of them, but i need only one. So, please, make refund for this particular account (papov.slava@gmail.com) as this account is wrong and i won’t use it in future. My primary account is it@liv-research.com

regards


Submitted from: https://apps.saaspose.com/PricingPlan

Hi Slava,

Thanks for subscribing to Saaspose. I've arranged to get the papov.slava@gmail.com account refunded and closed. You should get some email confirmations about this shortly.

Please let me know if there is anything else we can help you with.

Best Regards,
Billy.

Hello,

can u check refund state as i haven't received it.

regards

Hi Slava,

Have you received the refund for your other account? Please confirm, so I could close this ticket.

Thanks & Regards
Shahzad Latif
Saaspose Support Team.

yes, got it. Thanks.

Hello again,

the magic is going on!
yesterday i was billed again for $15 by Aspose Pty Ltd .

Probably my account wasn't properly closed as bank told me that transaction
was made with your initiative.

Can u check it?

Thanks

Hi Slava,

Please don't worry I'll look into it and get it sorted out ASAP. Apologies for the inconvenience.

I'll update you once I've confirmed what happened here and processed a refund.

Best Regards,
Billy.

Hi Slava,

I just checked and the account we billed on 5/3/2012 for it@liv-research.com account which you requested to be the one we retained (the Card we have on file starts or ends with 9012).

Are you saying it should be some other card?

Best Regards,
Billy.

hello,

I was trying to sign in to my account it@liv-research.com but had errors
and decided to restore my password but got error No registered user found
with email address "it@liv-research.com"

can't figure out what is wrong?
can u help me entering my account (drop new pass to it@liv-research.com , i
have access to that e-mail) as i need to change card

regards

Hi Salva,

You are actually trying to log in to Zendesk (saaspose.zendesk.com). Please log in at https://apps.saaspose.com/SignIn

Best Regards,
Muhammad Ijaz

Support Developer, Saaspose Sialkot Team
http://www.saaspose.com

got error while trying to change card
"We failed to take payment from your card and your account has not been
upgraded.
Please click back to check your credit card details and try again if they
are wrong. If you are sure your details are correct please contact us via
email and will help rosolve
System message:Dynabic exception: There is not any subscription for the
customer with referenceID '1327'."

what is wrong?

Hi Slava,

I copy what I sent to your 'it@liv-research.com' email address.

I assume you are trying to change your payment card against your account. Unfortunately the new card is not validating with your bank – we are getting a “referral” which means you need to contact your bank before you try again. By trying to update the card we automatically remove the previous card from our Database so you can know that card will not be charged again.

Your next billing date is 5th March – so you will need to enter a valid card before that date.

Best Regards,
Billy.

Hi Slava,

As shared by Billy earlier, because of the last try from your side to update the CC, the existing card was unlinked from your account, but new card was not updated. As you have only one paid active account at the moment, so you need to update your credit card before 5th March, so that the account would remain active.

If you find any further questions or need assistance, please do let us know.

Thanks & Regards
Shahzad Latif
Saaspose Support Team.