We are using Aspose.Total for Java with perpectual license
And our license subscription expiry End date is 28/06/2023.
So, We are currently using Aspose version 23.5 based on below forum
On 09/02/2022, We have raised some issues as mentioned in the below forum
Some of the issues has been fixed and released up to v23.5.
But some issues are not yet fixed and still we did not receive any fix . Also, few degraded issue has been reported.
Kindly confirm and check whether all mentioned and degraded issues are fixed ?
If Issued has been fixed, Whether we can obtain all the fixes in 23.5 version itself ?
Is the above issue still exist?. Kindly confirm the release version.
Also, Could you elaborate and confirm on which version the above mentioned issues has been fixed.
All this mentioned issues were reported a year before our subscription end date.
But, we did not receive the fixes during our subscription period, which lasted about a year.
As we are following this issues continuously year by year,
Is it your responsibility to provide solutions for reported issues within our subscription end period?
The issue is still open. Unfortunately, I don’t have additional information yet. We apologize for any inconvenience caused. Free Support Policies
I’ve checked the issues you found earlier:
Issue ID
Status
Fixed in
SLIDESJAVA-38841
Blocked
–
SLIDESJAVA-38844
Resolved
23.4
SLIDESJAVA-38842
Resolved
23.5
A purchase of Aspose.Slides includes a subscription which entitles you to one year of product updates. When the year has passed you are still licensed to use to the product so your existing applications that use Aspose will continue to function but to download and use further updates to the product you first have to renew your subscription.
We do not guarantee that the issues you find will be resolved within that year or any other timeframe, but our developers do their best to resolve them as quickly as possible, taking into account the priority of issues and the roadmap. You can also increase the priority of tasks by contacting Paid Support.
As per our understanding based on your reply, Only the below issue need to be solved for the document Preview_Error_Report_PPTX_File_2.7z (631.1 KB)
But after our analysis, we found that still there are many issues which are not fixed yet in the Aspose. We have attached our analysis document for your reference. Aspose Issue Analysis.7z (5.0 MB)
If you are aware of these issues, Kindly map the tickets for each issue in detail without fail.
Kindly confirm on which version the mentioned issues will be fixed? Based on your confirmation we will plan accordingly.
@dev.raz,
Thank you for your analysis. Unfortunately, I cannot check the issues by screenshots. Could you kindly share the sample presentation files to reproduce the problems you found? If you want, you can also test the issues using the latest version of Aspose.Slides for Java in trial mode.
We didn’t report these problems on any new presentation.
All our issue analysis are based on the document that we already shared it 25 months ago in the below Forum
Thanks for your concern. We also tested the presentation document with the latest Aspose v24.4
However, all the problems we reported so far is still persist in the latest version.
To ensure that the problems are addressed effectively, it would be helpful if you could confirm whether the Aspose team has checked or reproduced the issues mentioned in the Aspose Issue Analysis.7z file that we provided earlier. This will help us understand if the issues have been acknowledged and are being actively worked on.
Please let us know if you have any additional information or updates regarding the status of these issues. We are committed to resolving these problems and ensuring that the presentation document functions as expected.
@dev.raz,
I’ve reproduced the issues you noted in your analysis and found other issues. We apologize for any inconvenience caused.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s):
SLIDESJAVA-39470 - Chart data table is missing when converting PPTX to PDF
SLIDESJAVA-39471 - Chart legend is displayed incorrectly when converting PPTX to PDF
SLIDESJAVA-39472 - Axis value labels of charts are incorrect when converting PPTX to PDF
SLIDESJAVA-39473 - Y-axis value labels are displayed incorrectly when converting PPTX to PDF
SLIDESJAVA-39474 - Chart data labels are aligned incorrectly when converting PPTX to PDF
SLIDESJAVA-39475 - Line breaks are replaced with comma when converting PPTX to PDF
SLIDESJAVA-39476 - Chart series markers are larger when converting PPTX to PDF
SLIDESJAVA-39477 - Axis value labels are displayed incorrectly when converting PPTX to PDF
SLIDESJAVA-39478 - Сhart is displayed incorrectly and another one is missing when converting PPTX to PDF
SLIDESJAVA-39479 - Pie chart data labels are aligned incorrectly when converting PPTX to PDF
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Please also share the following additional information if it is possible:
The issues you found earlier (filed as SLIDESJAVA-39476,SLIDESJAVA-39477) have been fixed in Aspose.Slides for Java 24.8 (JAR).
You can check all fixes on the Release Notes page.
You can also find the latest version of our library on the Product Download page.
The issues you found earlier (filed as SLIDESJAVA-39475,SLIDESJAVA-39470) have been fixed in Aspose.Slides for Java 24.9 (JAR).
You can check all fixes on the Release Notes page.
You can also find the latest version of our library on the Product Download page.