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Rendering PDF to Image sometimes results in weird images

We have a Developer OEM license for Aspose Total for .net and we experience weird results when rendering PDFs to images.
Some PDFs render incorrectly, although all PDF readers show the correct pages. The docx source used to generate the PDF, when using Aspose.Words, also renders just fine.
I have attached a testproject with the failing PDF (but excluding our license).
Can you help out?IBV.AsposeTest.zip (985.2 KB)

@ibvdev

We were able to notice the issue in our environment using Aspose.PDF for .NET 20.8. Therefore, a ticket as PDFNET-48686 has been logged in our issue management system for the sake of correction. We will look into its details and keep you posted with the status of its rectification. Please be patient and spare us some time.

We are sorry for the inconvenience.

1 Like

Thanks for the answer. When can we expect an ETA? We need this to go into production, that’s why we paid for it :wink:
Dennis

@ibvdev

The ticket is logged under normal support mode and it will be resolved on first come first serve basis. We definitely understand your concerns and value them. However, the resolution time of the issue may depend upon the number of issues logged prior to it.

Nevertheless, we have recorded your concerns and will pay attention to them during investigation. We will inform you as soon as we have some news on ETA or fix of the issue. Please give us some time.

We apologize for your inconvenience.