Hi - I have a customer receiving this error message attached in the ZIP file. It’s the .txt file which contains the contains of the unhandled exception. I’ve read your other topics regarding this a Font Issue, however, I cannot determine which font is causing the issue? Can you please tell me which font is the problem? I’ve attached a ZIP file containing the fonts of the computer that has the issue. Also, currently at this time I don’t want to just update the DLL files for your product if possible. We would like to resolve the problem on the individual computer as a temporary solution and then long term we’ll update to your new DLL files.
Please see the attachment for the error message the customer is experiencing.
It only allows me to upload the error file the ZIP file containing the Fonts is not working. Please let me know.
CoreHealthFaxCoverSheet.zip (4.2 KB)