REST API Timing Out

[support_nwright]

We are trying to convert a PDF to Word using the api.saaspose.com and this has been working fine for 6 months, but today is timing out.

I’ve tried changing the address to api.aspose.com but the same issue occurs.

The request never completes.

Can someone investigate for me?

[muhammad.ijaz]

Hi,

Can you please share your account details? You can copy your email ID registered with your account, App SID and App Key in a text file and attach with this forum thread or send me at muhammad.ijaz@aspose.com. Please do not write these details in your post.

Best Regards,

[support_nwright]

It appears to be working now.

We weren’t able to use it until 12:00 (uk time).

This can be closed now.

[imran.rafique]

Hi

Thank you for this information. It is nice to hear from you that the problem has been solved. It seems you reached to your account limit. Please feel free to ask if you have any question regarding Aspose products, we will be happy to help you.