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Save as PDF failing to break lines when using footnode

Hello Gentlemen,

We are using your product to convert Word to PDF.
Recently we came across an issue, where the PDF document would not break a line, instead writing an endless line after certain conditions.

Inquiring the problem we found out, that the Word Document was reviewed with a different Office Product (Not MS Office) where somebody added a “wrong” Footnode. The Document was still saved as docX though and word is able to handle it (but displays it differently). The generated PDF from Aspose.Words fails on breaking the line which contains the broken Footnode properly.

We are using v17.9, just tried v18.3 which did not resolve the problem.

Cutting the footnode and inserting it back on place in MS Words solves the problem, but we would prefer a centralized solution, do you have any suggestions?

Yours faithfully,
efkah

@efkah,

Thanks for your inquiry. To ensure a timely and accurate response, please attach the following resources here for testing:

  • Your input Word document.
  • Please attach the output PDF file that shows the undesired behavior.
  • Please create a standalone console application (source code without compilation errors) that helps us to reproduce your problem on our end and attach it here for testing.

As soon as you get these pieces of information ready, we’ll start investigation into your issue and provide you more information. Thanks for your cooperation.

PS: To attach these resources, please zip and upload them.

Sorry for the long response time.
I hope you will be quicker. An example with example code is attached below.

ASPOSE-949.zip (40.4 KB)

@efkah,

Thanks for sharing the detail. We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-16676. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Thank you @tahir.manzoor
Can you tell me an expected resolution/implementation time? somewhere between 3 days or 3 years?

@efkah,

Thanks for your inquiry. We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is pending for analysis and is in the queue. Once we complete the analysis of your issue, we will then be able to provide you an estimate.

You reported this issue in free support forum and it will be treated with normal priority. To speed up the progress of issue’s resolution, we suggest you please check our paid support policies from following link.
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