Save call is stuck while adding Html Fragment

Aspose.PDF Product Family
1

Hi,
I am having the same issue, I’ve attached the file with source code, HTML sample, and a screenshot of what I see when it gets stuck.

Versions that were tested: “Aspose.PDF.Drawing” 23.12.0, 24.7.0.,24.1
I am running this on Windows 11 Enterprise* version 23H2.

artifacts.zip (295.0 KB)

Please let me know if you need anymore information from me.

2

@One_Inc

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): PDFNET-57938

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

3

Hey @asad.ali wanted to follow up on this.

Thank you.

4

@One_Inc

The ticket has recently been logged in our issue management system and it will be investigated/resolved on a first come first serve basis. As soon as we make some progress towards its resolution, we will surely inform you. Please spare us some time.

We are sorry for the inconvenience.

5

Hey @asad.ali

Are there any updates for this??

Thank you.

6

@One_Inc

We are afraid that the ticket has not been yet resolved. It will be prioritized on a first come first serve basis and as soon as we make some progress towards its resolution, we will inform you. Please spare us some time.

We are sorry for the inconvenience.

7

Hi @asad.ali has there been any update on this?
If not, when will this issue be looked at?
Thank you!

8

@One_Inc

The issue is currently under the investigation phase and it is blocked due to some on-going dependent tasks. As soon as we have some information about its resolution, we will inform you. Please be patient and spare us some time.

We are sorry for the inconvenience.