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Save PDF as PNG using Aspose.PDF in C# - some parts do not export to image

open the PDF file with Adobe Acrobat or Pdf viewer. notice the purple block of text. This does not display in most web browers either for some reason, however in Adobe Reader it does. It does not export into the image.
static void Main(string[] args)
{
FileStream stream = new FileStream(“c:\temp\1401765-1601575993.pdf”, FileMode.Open);
Document doc = new Document(stream);
PdfPageEditor editor = new PdfPageEditor(doc);
using (MemoryStream memoryStream = new MemoryStream())
{
new BmpDevice(new Resolution(300)).Process(doc.Pages[1], memoryStream);
Image b = Bitmap.FromStream(memoryStream);
b.Save(“c:\Temp\savedimage.png”,ImageFormat.Png);
}
1401765-1601575993.zip (1.8 MB)
}

@rileyja

The issue was reproduced in our environment with Aspose.PDF for .NET 20.9 and logged as PDFNET-48882 in our issue management system for the sake of correction. We will further look into its details and keep you posted with the status of its rectification. Please be patient and spare us some time.

We are sorry for the inconvenience.

I need to know when an update will be available. this is affecting several of our clients.

@rileyja

The ticket has recently been logged in our issue management system and it is pending for review. As it was logged under free support model, it will be investigated and resolved on first come first serve basis and resolution time of it may depend upon the number of issues logged prior to it and its complexity.

Furthermore, you may also please check our priority support option where issues are resolved on urgent basis and we recommend it for the issues which are blocker or showstopper for you.

We apologize for the inconvenience faced.

Please move this to my business support

@rileyja

In order to get it escalated, please login to helpdesk and create a post there with the reference of ticket ID. Your issue will be escalated accordingly.