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Signed PDF with question mark

I have a signed pdf document. When I create an image from pdf, I will see a question mark.
How to replace the text and sign (question mark).
When user open pdf document, Adobe Reader shows a green tick mark with signature.


Please make sure that the fonts used in your PDF are installed on the system where you are converting PDF to image. If you still face problem, please ZIP and attach your input PDF along with problematic and expected output images. We will investigate the issue and provide you more information about your query.