we are having the same problem. Can you give us info on the ticket’s status?
@marekc Could you please attach your problematic input and output documents here for testing? We will check your documents and provide you more information.
sure. find attached the
a) template using Calibri and Aptos (with included fonts)
b) the resulting word document with replaced placeholders
c) the resulting pdf document with erroneous replaced placeholders
a_Template-Test first and last name Altmeyer Almute.docx (7,8 KB)
b_resulting word-Test first and last name.docx (226,8 KB)
c_resulting pdf-Test first and last name.pdf (23,2 KB)
ASPOS version used:
- 25.8
Some info on the environment:
- IBM V7R4
- Tomcat 9.0.85.0
- Java 17
sorry for the confusion, the upload mixed the files and I cannot correct.
b is the template
a is the resulting word document
@marekc Thank you for additional information. the problem occurs because font subsets are embedded in your template, i.e. the embedded fonts contains only glyphs used in the document. When you fill your template with data, not all glyphs are available in the embedded font subsets. To fix the problem you should embed full fonts in your template. Please disable the following option in MS Word:
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thanks for the help! This solved the issue.
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