Some Data is being Added in Converted Image


#1

Hi,

We are using Aspose.PDF version 9.3 for conversion of PDF to Tiff.
We have observed that some data is being added in the converted image. For example, In the original PDF there is checkbox which is not checked but when it got converted to Tiff we found that the checkbox got checked.

However , We have tried with latest component of Aspose.PDF 19.7 but observed issue still exists. How is it possible to edit data while conversion ?

Please let us know what could be the reason behind this ? And resolution for the same.
Please find the sample PDF and Converted Tiff Image . I have highlighted the issue part in the converted image.
Surrender Form - Life (Filled).pdf (817.7 KB)
ConvertedPDFImage.zip (206.5 KB)


#2

@52000537

Thank you for contacting support.

We have worked with the data shared by you and have been able to reproduce the issue in our environment. A ticket with ID PDFNET-46679 has been logged in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.

We are sorry for the inconvenience.


#3

Thank you @Farhan.Raza .

Is there any update regarding this ?


#4

@52000537

Please note that the ticket has been logged under free support model and will be investigated on first come first serve basis. Therefore, it may take some months to resolve. As soon as we have some definite updates or ETA regarding ticket resolution, we will let you know.

Moreover, we also offer Paid Support, where issues are used to be investigated with higher priority. Our customers, who have paid support subscription, report their issue there which are meant to be investigated urgently. In case your reported issue is a blocker, you may please consider subscribing for Paid Support. For further information, please visit Paid Support FAQs.


#5

@Farhan.Raza

Thank You . We have purchased new license and also purchased paid support.

This issue has been raised under paid support with same details.

Can you please review and provide the details to fix this issue ?

“Checkboxes selected incorrectly in converted image #173778”; is the paid support ticket information.


#6

@52000537

Thank you for the information.

We have raised the priority of PDFNET-46679 to Business Support. Kindly follow up in respective thread at paid support helpdesk.


#7

The issues you have found earlier (filed as PDFNET-46679) have been fixed in Aspose.PDF for .NET 19.9.