Some Fonts not picking up when generating Word and PDF documents through Word for java

Aspose.Words Product Family
1

Some Fonts not picking up when generating Word and PDF documents through Word for java.
eg : Traditional Arabic , PT Bold Heading

Instead its getting Time New Roman automatically.

But for the same code the fonts picking fine in Dev and not picking in QA and UAT environments. We already check in the server and all the fonts installed in all environments. Also in the Ms Word the fonts available.

Can you please help with this issue.

Further is Aspose automatically picking the Font from the running machine or do we need to specify the folder location?

Thank you

2

@savinda90 Could you please provide code that demonstrates an issue?
Please, also run the following code on the same machine where the problem occurs

Document doc = new Document("problematic.docx");
doc.Save("problematic.xps", SaveFormat.Xps);

ZIP and upload here your “problematic.xps” and “problematic.docx”.
We will check the issue and provide you more information.