Free Support Forum - aspose.com

Special character is shown when converting form word to PDF

We are using aspose.word version 13 to convert word to PDF. we have a new change to update the word to add new text. when deploying and using the service again we got a special characters for non- English text like small square with x inside. when undoing the change from the word the PDF is converted normally. the question and the issue is when open the existing word and update the content and save and close it. appreciate your help .

@AOuda

Please share your sample code along with the input Word document with us. We will investigate the issue and will guide you.

GovtClaims.zip (93.5 KB)
conversion.PNG (21.2 KB)

note that the document content is filled by hosted service. attached the document before conversion.
GovtClaims__20210104095981.zip (93.9 KB)

@AOuda

Please note that Aspose.Words requires TrueType fonts when rendering document to fixed-page formats (JPEG, PNG, PDF or XPS). You need to install fonts that are used in your document on the machine where you are converting documents to PDF. Please refer to the following articles:

Using TrueType Fonts
Manipulating and Substitution TrueType Fonts

We have attached the output PDF with this post for your kind reference. 21.1.pdf (107.9 KB)

Is it compatible with Aspose.word version 13 ?

@AOuda

Please install fonts used in your document on the machine where you are converting document to PDF. Hope this helps you.

Please note that we do not provide support for older released versions of Aspose.Words. Moreover, we do not provide any fixes or patches for old versions of Aspose products either. All fixes and new features are always added into new versions of our products.