Special characters are shown when converting form word to PDF using C#

We are using aspose.word version 13 to convert word to PDF using C# .Net. we have a new change to update the word to add new text. when deploying and using the service again we got a special characters for non- English text like small square with x inside. when undoing the change from the word the PDF is converted normally. the question and the issue is when open the existing word and update the content and save and close it. appreciate your help .

@AOuda

Please note that Aspose.Words requires TrueType fonts when rendering document to fixed-page formats (JPEG, PNG, PDF or XPS). You need to install fonts that are used in your document on the machine where you are converting documents to PDF. Please refer to the following articles:

Using TrueType Fonts
Manipulating and Substitution TrueType Fonts