We are using aspose html version 19.9 to change html to pdf file, however, we find that the startxref always equal to 0 in the generated pdf. We also use aspose word to convert word document into pdf, but not have such problems for aspose word, can you please help to check?
For more information, below is the trailer section of the pdf file generated by aspose word and aspose html respectively
ASPOSE.WORD - word to pdf:
trailer
<<
/Size 104
/Info 3 0 R
/Root 1 0 R
/ID [<2B6426BD5EF7C0DF26CE26C1065CFACD> <2B6426BD5EF7C0DF26CE26C1065CFACD>]
startxref
878085
%%EOF
ASPOSE.HTML - html to pdf:
trailer
<</Size 164/Info 1 0 R/Root 2 0 R>>
startxref
0
%%EOF
“startxref” always 0 for ASPOSE.HTML
Would you please try using Aspose.HTML for .NET 20.8 in your environment and in case you still face any issue, please share your sample code snippet along with input file. We will test the scenario in our environment and address it accordingly.
Thanks for your reply, but our application is using java and we have try Aspose.HTML for java 20.6 but still the same result
Would you please share your sample code snippet along with the input file as requested earlier? We will test the scenario in our environment and address it accordingly.
Attached is the sample code and the outputasposeHTML.zip (34.7 KB)
pdf file, please help to take a look, thanks
We have logged an investigation ticket as HTMLJAVA-581 in our issue management system for your case. We will further look into its details and keep you informed about its resolution status. Please be patient and spare us some time.
We apologize for the inconvenience.
Thanks for your reply, but how can I visit HTMLJAVA-581? Or any other way I can get update for it?
The ticket has been logged in our internal system of issue management and you cannot access it. However, we will keep you posted in this thread as soon as we make some significant progress is made towards its resolution. You may follow up within this forum thread for further updates.
ok, noted, thanks very much
Sorry to bother but any news about HTMLJAVA-581?
Have it been fixed in latest version?
We are afraid that earlier logged ticket is not yet resolved. We will surely investigate and resolve it on first come first serve basis and will share updates with you as soon as we have some about its rectification. Please give us some time.
We are sorry for the inconvenience.
Hi, may I ask if this issue be fixed?
When startxref is always 0, PDF parser would define the PDF as invalid - the error: PdfReadError(“startxref not found”).
We are afraid that the earlier logged ticket has not been yet resolved and have been postponed due to big amount of work that needs to be done in order to fix it. However, we will surely let you know as soon as the issue fix is planned. Please be patient and give us some time.
We apologize for the inconvenience.
If PDF parser fails to verify the PDF generated by Aspose, could you provide any other verification methodology to secure the success of the PDF conversion on java code level?
We are afraid that we cannot comment much upon the situation as the ticket is not investigated yet. The Conversion engine of HTML to PDF functionality needs to be investigated and enhanced which will take significant amount of time. We will let you know as soon as the ticket is resolved. Please spare us some time.
We are sorry for the inconvenience.
The current issue is affecting our service to an international brand, please help to escalate the issue and confirm us a target fix date. Thanks.
We are gathering the information related to the ticket investigation progress and will share our feedback with you soon.
Could we have answer in 1 week please?
Please understand that we have been receiving complaints on this issues since we reported. We were actually waiting responses from Aspose. If we cannot have a target fix date soon, we need to report to client which Aspose has no solution at this moment and we need to switch to another PDF generator for client.