Text Box preset Issue from Word O365

Hello Everyone,
I’m coming here because I’m having an issue when I try to import a Word document that contains two text box: one created with the preset option and the other using the drawing option. When the document is imported, the text box created using the preset option doesn’t appear, but the text box created with the drawing option appears.
We are using asposeWordVersion, ‘24.4’.
Can anyone help me with this?
Thanks in advance!

@stiwart.antunez

It seems you are experiencing an issue with importing a Word document that contains two types of text boxes: one created using the preset option and the other using the drawing option. Specifically, the text box created with the preset option does not appear after the import, while the drawing option text box does.

Unfortunately, the provided context does not directly address this specific issue with the Aspose.Words library. However, I recommend checking the following:

  1. Compatibility: Ensure that the version of Aspose.Words you are using (24.4) supports the features of the text boxes created in Word O365. Sometimes, certain features may not be fully supported in specific versions.

  2. Document Structure: Review the structure of the Word document to ensure that the text box created with the preset option is not being inadvertently hidden or removed during the import process.

  3. Example Code: You can refer to example code that demonstrates how to work with text boxes in Aspose.Words. This might help you understand how to manipulate or troubleshoot text boxes effectively. For instance, the examples show how to create and link text boxes, which might provide insights into handling your specific case.

If you continue to face issues, consider posting your question with additional details about the document structure and any error messages you might be encountering. This could help the community provide more targeted assistance.

For further exploration, you might find the following example useful: Working with Textboxes.

If you have any more questions or need further assistance, feel free to ask!

@stiwart.antunez Could you please attach your input and output documents along with code that will allow us to reproduce the problem? We will check the issue and provide you more information.