Text boxes disappear when converted from word to html

Aspose.Words Product Family
1

Hi,

Whenever i try to convert a word file that contains text boxes, they just disappear.

The rest of the word content is fine, but no text boxes.

I’ve attached a word example for you to look at.

Thank you very much and have a good day!

2

Hello

Thank you for reporting this problem to us. I managed to reproduce it on my side. Your request has been linked to the appropriate issue. You will be notified as soon as it is resolved.

Best regards,

3

Hi Andrey,
do you have any estimation for how long will it take to solve this problem. this issue is most important to us, right now it influences our production systems.

Thanks,
Ben.

4

Hello
Thanks for your request. At the moment this issue is pending for analysis. The responsible developer will analyze the issue and we will be able to provide you an estimate.
Best regards,

5

Hello,

Do you have any updates regarding this issue?
More than a month passed and we didn’t get any answer…

Thanks in advance,

Sergey

6

Hello
Thanks for your request and sorry for inconvenience. The issue is assigned for analysis at the moment. Once our developers analyze the issue, we will be able to provide you an estimate.
This takes so long because unfortunately, there are a lot of other not less important issues we have to work on. One more time sorry for inconvenience.
Best regards,

7

Hello Andrey,

We have several open problems with Aspose for Java.
Is there possibility to solve them immediately for additional payment?
What should we do to proceed with this issue?

Sergey

8

Hi Sergey,
Thanks for your request. Unfortunately, we cannot promise you to fix your problems immediately. As an option you can purchase Priority Support. Please see the following link for more information:
https://helpdesk.aspose.com/kb/faq.php
But even with priority support we cannot fix the issue at once.
Best regards,

9

Hello Alexey,

Was this issue resolved?
What is its ticket number?

10

Hi Ofir,

Thanks for the inquiry. I’m sorry to share with you that this issue is not yet resolved. This issue is pending for analysis. We will keep you informed and let you know once it is fixed.

Ticket id: WORDSNET-4573

11

The issues you have found earlier (filed as WORDSNET-4573) have been fixed in this .NET update and this Java update.

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