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The font is not recognized

the font 文鼎小标宋简.TTF is not recognized!

Hi there,


Thanks for your inquiry. Could you please share to which file format you are converting your input document? Please also share your output document showing the undesired behavior. We will investigate the issue on our side and provide you more information.

convert to HTML HtmlFixedSaveOptions

Hi there,


Thanks for sharing the detail. Could you please embed the fonts inside your input document share it here for testing? We will investigate the issue on our side and provide you more information.

I have supply you with the font

Hi there,


Thanks for your feedback. While installing the font we are getting error. Please check the attached image for detail.

It would be great if you please embed the fonts inside your input document and share it here for testing. We will investigate the issue on our side and provide you more information about your query.

font with it

Hi there,

Thanks for sharing the document. Unfortunately, we can not download your document. Microsoft Security Essential stops this document from downloading. Could you please attach virus free document for testing? Please remove macros from your document and share it. We will investigate the issue on our side and provide you more information.


I have canceld macros,would you use chinese enviroment to test chinese?

Hi there,

The virus issue with document still persists. Could you please attach virus free document for testing? We will investigate the issue on our side and provide you more information.


We have disabled real-time protection of Microsoft Security Essential and downloaded this document. This document cannot be saved to fixed page format e.g Xps, Pdf using MS Word.

You can download this file testwithfontswithnomacros.doc last thread to convert it to html fixed use you api

the file in MS-Word is like QQ截图20160107114043.png
but when converted ,it is like QQ截图20160107114241.png

Hi there,

Thanks for sharing the document. This virus issue still persists. We have disabled real-time protection of Microsoft Security Essential and downloaded this document.


Please note that Aspose.Words mimics the same behavior as MS Word does. MS Word does not convert input document to fixed page format e.g Pdf, Xps. See the attached image for detail. However, we have logged this problem in our issue tracking system as WORDSNET-12916. We will inform you via this forum thread once there is any update available on this issue.

@landray.com.cn,

The issues you have found earlier (filed as WORDSNET-12916) have been fixed in this Aspose.Words for .NET 17.10 update and this Aspose.Words for Java 17.10 update.