TIFF File load fail

Aspose.Imaging Product Family
1

Hi,


I bought the Aspose License to solve a problem to load a specific TIF file format, but it fails just like my old free code.

In addiction to consume a lot of memory, my application can’t convert this specific TIF file format.

I’m very sorry to have purchased the Aspose License, but before I ask to my money back, I want to ask for help you.

I attached the a sample of the TIF file.

Can you help me?
2

Hi Leonardo,


We are sorry to know that you are facing problems with Aspose.Imaging APIs. We will try our best to resolve any issues at earliest possible, however, your currently provided information is not sufficient to properly analyze your presented scenario. As we have already communicated in Aspose.Imaging support forum so I believe you are using the Aspose.Imaging for Java API. We tried to load your provided sample with latest version of Aspose.Imaging for Java 2.6.0, and was unable to experience any problem. It would be of great help in further investigating the matter if you can share more details such as in which format do you wish to export your sample. Please provide your code snippet, complete stack trace if any exception is triggered and your environment details such as operating system version & JDK type/version (please execute java -version in console/terminal and share the snapshot of the output).
3

Hi,


For more information, I’m using the attached basic convertion code, from TIF to PNG. Look that the execution gets waiting for a reply from Aspose, but it never comes.

Maybe there is another information that can help for you understand. When I use JAI api for image conversion, I get the follow trace exception:

java.lang.RuntimeException: Decoding of old style JPEG-in-TIFF data is not supported.
4

Hi Leonardo,


First of all, please accept our sincere apologies for the inconvenience caused to you. Please note, we were not sure of your scenario until now that is why we have waited for you to provide further details.

We have evaluated the presented case against the latest version of Aspose.Imaging for Java 2.6.0 by converting your provided TIFF image to PNG format, and we are able to notice that the conversion process hangs for an indefinite time. This incident has been logged in our bug tracking system under the ticket IMAGING-34740 for further investigation & correction purposes. Please allow us some time to properly analyze the problem cause, and to provide the fix at earliest possible. In the meanwhile, we will keep you posted with updates in this regard.
5

Okay, thanks.


I’ll wait for your reply, but be fast, please.

Sorry, but I don’t speak english very well, so If you don’t understand me, tell me, please.

Regards.
6

Hi Leonardo,


I have no problems in understanding you so you do not need to worry about the communication.

Regarding the main concern, the ticket logged earlier as IMAGING-34740 is currently in analysis phase so we need a little more time to investigate the matter. I have also requested the product team to check this case against the release candidate for v2.7.0 that is scheduled for the current week. As soon as I receive any updates, I will post here for your kind reference.

Thank you for your patience with us.
7
Hi There ,

Sorry , but I don't have enough time to wait for the new Aspose Imaging release.
Can you tell me the steps to ask my money back ? We've found another solution for the problem. We developed another application to find for the images that fail load. This new application say exactly which images and we have another software que can load and convert them to jpg format . After, my original application loads the new jpg image and goes well.

Please, I tried to wait for you reply, but I can't more.

Please, tell me the steps to get my money back.

Thanks.




8

Hi Leonardo,


The issue logged earlier as IMAGING-34740 has been resolved. The fix will be available for public use with the upcoming release of Aspose.Imaging for Java 2.7.0, that is scheduled for coming Friday, 17th April 2015. I hope you can wait for two more days before logging a formal request for refund.

We greatly appreciate your patience with us.
9
Hi Leonardo,

This is to inform you that we have just uploaded the latest build of Aspose.Imaging for Java 2.7.0. While we prepare for the formal announcement, you may start evaluating the v2.7.0 against the issue logged as IMAGING-34740. Please feel free to let us know if you face any difficulty.
10

The issues you have found earlier (filed as IMAGING-34740) have been fixed in this update.

This message was posted using Notification2Forum from Downloads module by Aspose Notifier.
11

Dear Friends,


Thank you for a fast reply on my original post.

That image was converted successfully, but now my application is getting error on two new images. I attached then on this message with the new error trace message.

Can you help me?


12

Friends,


Please ignore my last message. The images are corrupted.

Thanks for your help.
13

Hi Leonardo,


Thank you for the confirmation on previously reported problem.

I have checked your recently shared samples. Both of the Tiff files seem to be corrupted/damaged because I was unable to load them using Windows Photo Viewer, MS Paint & IrfanView. All of the mentioned applications pop-up more or less similar message upon loading your samples, that is; the samples are not valid bitmap or possibly corrupted. I have attached the screenshots from Windows Photo Viewer here for your reference.

Please state, which application are you using to view these samples.
14
onsoma:
Friends,

Please ignore my last message. The images are corrupted.

Thanks for your help.

Hi Leonardo,

Thank you for the confirmation. Please feel free to contact us back in case you face any difficulty with Aspose APIs.
15

The issues you have found earlier (filed as ) have been fixed in this Aspose.Words for JasperReports 18.3 update.