The Aspose.Word for Java license was procured to generate the PDF from a word document using an Appian App market plugin “Convert Docs To PDF 2.0.12(Aspose)”.
The plugin was generating the PDF properly so far in production without any processing delay or timeout. Since yesterday this Appian Aspose plugin is taking much longer to generate the output and sometime its timing out in Production environment.
The below is the exception received in Appian server logs when the plugin(Conver Doc to PDF-Aspose) was stuck processing for a long time and timed-out. After a rollover restart of Appian server this plugin is taking more than 15-20 minutes to generate the PDF. Would you please assist to let us what could cause timeout or processing delay and a possible solution.
Please note, the same plugin is working fine in non-prod environment now and was working fine in Prod until last week.
025-02-01 16:45:07,190 [Thread-28] WARN com.appiancorp.process.workpoller.WorkPollerIntervalLogger - Work Item 123 has been executing for 45 minutes and 54 seconds. Process Id: 155670011. Process Model Id: 2198. Thread: Appian Work Item - 4569693 - WorkID 123 - execution05 - process 155670011 - model 2198 : UnattendedJavaActivityRequest. Stack trace:
com.aspose.words.FontSettings.zzVL(Unknown Source)
com.aspose.words.zzYun.zzYUi(Unknown Source)
com.aspose.words.zzYun.zzYjW(Unknown Source)
com.aspose.words.zzXD2.zzWGk(Unknown Source)
com.aspose.words.zzZi5$zzVSm.zzYjW(Unknown Source)
com.aspose.words.internal.zzVVk.moveNext(Unknown Source)
com.aspose.words.zzZi5.zz4V(Unknown Source)
com.aspose.words.zzZi5.zzVSm(Unknown Source)
com.aspose.words.zzZ9m.zzXdv(Unknown Source)
com.aspose.words.zzZ9m.zzQF(Unknown Source)
com.aspose.words.zzZi5.zzZKX(Unknown Source)
com.aspose.words.zzZi5.<init>(Unknown Source)
com.aspose.words.zzY2p.zzWsW(Unknown Source)
com.aspose.words.zzDc.zzXaQ(Unknown Source)
com.aspose.words.zzDc.moveNext(Unknown Source)
com.aspose.words.zzZ1n.zzXs4(Unknown Source)
com.aspose.words.Document.updatePageLayout(Unknown Source)
com.aspose.words.zzZPs.zzWt4(Unknown Source)
com.aspose.words.zzZoi.zzWBo(Unknown Source)
com.aspose.words.zzZp9.zzWLL(Unknown Source)
com.aspose.words.zzZp9.zzWsW(Unknown Source)
com.aspose.words.zzZp9.zzVSm(Unknown Source)
com.aspose.words.zzZp9.zzWwW(Unknown Source)
com.aspose.words.Document.zzW9W(Unknown Source)
com.aspose.words.Document.zzWsW(Unknown Source)
com.aspose.words.Document.zzVSm(Unknown Source)
com.aspose.words.Document.zzVSm(Unknown Source)
com.aspose.words.Document.save(Unknown Source)
com.appiancorp.ps.plugins.aspose.utils.ConvertToPDFWithAspose.convert(ConvertToPDFWithAspose.java:28)