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Trial License message- after subscription expiry

Hello,

I use the Aspose.Words.jdk16.jar (Aspose Words for Java) and I have an Aspose.Words.lic file. I bought a license 12 months ago. My license file says that my subscription expires on 20101001 (Oct 1st 2010).

I have not changed my code base in ANY WAY and all of a sudden for the past 10 days I am seeing the Evaluation Only.
Created with Aspose.Words. Copyright 2003-2008 Aspose Pty Ltd.
message in my word output files. I haven’t changed either the underlying code or the license file.

The only change is that I have crossed the subscription expiry date. I know that this refers to support / download , and not to the software it self.

Can you help ensure that this message goes away. My Order id is 091001094317

Thanks,

Sami

Hello Sami,

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Thanks for your request. I think, this could be because there is something wrong with the license. You can send your license to me, and I will check it on my side. Please see the following link to learn how to send the license file.

http://www.aspose.com/corporate/purchase/faqs/send-license-to-aspose-staff.aspx

Best regards,

Hello,

I have posted the license file per instructions in the email.

Thanks,
Sami

Hello Sami,

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Thank you for additional information. I have checked your license on my side with the latest version of Aspose.Words for Java 4.0.2, and it works without any issues.

Please make sure that you applied license as described here:
http://www.aspose.com/documentation/java-components/aspose.words-for-java/applying-a-license.html

http://www.aspose.com/documentation/java-components/aspose.words-for-java/when-to-apply-a-license.html

Hope this helps.

Best regards,

Hi Andrey,

I am now getting the error ‘the signature is invalid’. Tells me that there might be something wrong with my license file.

Can you advices.

Thanks,

Sami

java.lang.IllegalStateException: The signature is invalid.
at com.aspose.words.da.a(License.java:757)
at com.aspose.words.da.a(License.java:617)
at com.aspose.words.da.c(License.java:376)
at com.aspose.words.da.as(License.java:345)
at com.aspose.words.License.setLicense(License.java:226)
at com.gloree.actions.WordTemplateAction.doPost(WordTemplateAction.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.gloree.actions.EncodingFilter.doFilter(EncodingFilter.java:30)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Unknown Source)

Hi

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Thank you for additional information. Such error can occur if you edited your license manually. Please make sure did not edit the license.

Best regards,

Thank you for your help.

it’s working now.

Some pointers :

1. The license file that I got from my account ‘My Orders’ page, doesn’t seem to work
2. Don’t ever open the license file in word. Ends up causing some characters that will give the error 'the license file has been modified’
3. Locate the original license file you got when you purchased the app
4. Check your logs that your app is able to pick up the license file. Only after looking at the logs did I find that the system wasn’t able to locate the file, and then too that the file was corrupted.

Thanks for the help.

Sami

Hi there,

Thanks for your inquiry.

It's great that your license is working now.

Could you elaborate on why the license file from your orders page did not work? This is the same license that is sent to you with your first purchase. You did mention your program was originally unable to find the license, please make sure that your browser did not add an extra ".xml" extension to the end of the file name.

I have heard of some text editors turning the indent spaces into tabs that invalidate the license file. I think in your case MS Word may be adding an extra empty paragraph at the end of the license file. I was unable to reproduce this while just viewing the document in MS Word. I could not reproduce this without saving the document which should of course not be nessasary. If you are able to reproduce this issue again please feel free to post these details which could help other customers avoid the same issue. Prehaps it will be a good idea to suggest customers to flag their licenses as read only to avoid this type of issue.

If you have any further queries, please feel free to ask.

Thanks,