Truncating Word ScreenTip string

We are adding link in the word document with ScreepTip like BuySell==“Buy”, we try to access screen tip using method FieldHyperLink.getScreenTip(), its truncating string getScreenTip() returns only BuySell== instead BuySell==“Buy”

@priyanka9 Could you please attach your input document here for testing? We will check the issue and provide you more information.

screentip-truncating.docx (12.5 KB)

first link string returns value, second link screen tips returns partial value

  1. displayText—BuySell fhl.getScreenTip()------>BuySell == “Sell”
  2. displayText—ts.ProductEventDescription_Event2_Sell.docx fhl.getScreenTip()------>BuySell ==

@priyanka9 Thank you for additional information.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSNET-26447

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

Thanks @alexey.noskov for prompt response. Actually, we paid for license and got licensed version so do we need to take paid services again for support ?

@priyanka9 Paid Support Services provides support on the priority basis. This will move the issue upper in the queue.

Ok Got it thank you.
If we didnt take paid support may i know approximately how much time it will take to get fix for this bug ?

@priyanka9 Unfortunately, currently we cannot provide you any estimate since the issue is in the queue for analysis. Once analysis is done we will be able to provide you more information or fix.

Okay thank you

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@alexey.noskov, what’s the status of this issue, we have to release this fix asap, kindly advice

@priyanka9 The issue is already resolved in the current codebase. The fix will be included into the next 24.2 version (February 2024). We will keep you updated and let you know once the version is published.

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The issues you have found earlier (filed as WORDSNET-26447) have been fixed in this Aspose.Words for Java 24.2 update.