Trying to add subaccounts


#1

I can see the old sub-accounts that i’ve added a long time ago, and I was able to delete accounts for those no longer with the company. What I can’t do is add new people to the subaccount group. When will that be fixed?

Thanks!

Rachel


#2

@Rachel_Mager,

You should be able to add new people. We are investigating why you are not able to add new people and will update you soon.


#3

@Rachel_Mager,

Sorry for the delay. We were able to add new sub-accounts against your account without any issue. Can you please recheck if it is working for you as well? Please share the account details if you are using a different account to add sub-accounts.


Can't add subaccounts