Trying to get paid support for serveral problems

Aspose.Words Product Family
1

Due to our system gradually replacing other third-party components used for document processing with Aspose.Word components, we encountered several issues related to the compatibility of Aspose itself.

Can we provide a specific budget based on these issues, and then decide whether to apply for funding? We will then pay to fix these issues based on the latest version of Aspose.Word component.

The list of issues is as follows

Question 1 .
Issue ID(s): WORDSNET-25920 , In the following topic of Free-Support, you replied that it is already in the new version of Aspose Words for NET 23.12 fix.
GZHL240100025001SG-bad.docx (340.2 KB)

https://forum.aspose.com/t/field-code-appears-after-save-as-a-pdf-document/271356/13

Strangely, when a user has a Word document, the same problem still occurs, but when I save the user’s document using the Office 2016 standard version as a new document and convert it to PDF, the problem disappears.

Question 2.
Misalignment of header rows in the table
GZHL240100024801SG-1.docx (441.2 KB)

Original:

q2_original.png819×531 72.3 KB
q2_original.png (72.3 KB)

Printed

q2_printed.png811×570 132 KB
q2_printed.png (132.0 KB)

Question 3.
The content in the cells was printed as a PDF and then wrapped. Please reference the attachment about Question 4.

q3_compare.png1709×327 138 KB
q3_compare.png (138.4 KB)

Question 4.
The content in the cells is different from the original Word layout, resulting in line breaks or changes in line spacing, and the total number of pages in the document also changes.
GZHL240100025101SG-1.docx (354.2 KB)

q4_compare.jpg1886×741 181 KB
q4_compare.jpg (180.5 KB)
q4_compare(2).jpg1643×680 172 KB
q4_compare(2).jpg (172.2 KB)

Question 5.

Issue ID(s): WORDSNET-26037

Question 6

图表里文本框内容重叠
The text box content in the chart overlaps ，Please the rectangle which border color is Red at bellow snapshots .

SHCPCH24000022-04_EN.docx (855.4 KB)

SHCPCH24000022-04_EN.pdf (431.0 KB)

Original
image.png (33.6 KB)

Printed ：

image.png694×381 44.5 KB
image.png (44.5 KB)

2

@wengyeung

Question 1 .
Does the problem occurs with the same document you have provide in the mentioned topic? Or the problem occurs with another document? If so please attach your input and output documents here for our reference. We will check them and provide you more information.

Question 2.
Question 3.
Question 4.
Could you please attach input and output documents here for testing? Unfortunately, it is impossible to analyze the problem using screenshots.

3

Hi guy ,
we had uploaded the corresponding example document for per-problem ,and bellow is the code for printed as PDF base on Aspose.word compoent .

byte[] datas = File.ReadAllBytes("d:\xxx.docx");
var doc = new Aspose.Words.Document(new MemoryStream(datas));
var options = new Aspose.Words.Saving.PdfSaveOptions();
options.DownsampleOptions.Resolution = 150;

///hide the comment
doc.LayoutOptions.RevisionOptions.ShowRevisionMarks = false;
doc.LayoutOptions.RevisionOptions.ShowRevisionBars = false;
doc.LayoutOptions.CommentDisplayMode = Aspose.Words.Layout.CommentDisplayMode.Hide;
doc.LayoutOptions.TextShaperFactory = Aspose.Words.Shaping.HarfBuzz.HarfBuzzTextShaperFactory.Instance;
MemoryStream output = new MemoryStream();
var rlt = doc.Save(output, options);

File.WriteAllBytes("d:\\xxx.pdf“, output.ToArray());
4

@wengyeung Thank you for additional information.

Question 1 .
Unfortunately, I cannot reproduce the problem. As I can see the document is rendered by Aspose.Words the same way as MS Word. If possible could you please attach your output PDF document and highlight the problem?

Question 2.
The problem has been logged as WORDSNET-26727.

Question 3.
Do not see test document for this question.

Question 4.
The issue has been logged as WORDSNET-26728.

Question 5.
The issue WORDSNET-26037 has been postponed and is not yet scheduled for development.

Question 6.
The issue has been logged as WORDSNET-26729.

5

Dear Sir
I uploaded again the example document for “Question 1” at the first Floor .

6

@wengyeung
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSNET-26731

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

7

The issues you have found earlier (filed as WORDSNET-26728) have been fixed in this Aspose.Words for .NET 24.5 update also available on NuGet.

8

The issues you have found earlier (filed as WORDSNET-26729) have been fixed in this Aspose.Words for .NET 24.5 update also available on NuGet.

9

The issues you have found earlier (filed as WORDSNET-26731) have been fixed in this Aspose.Words for .NET 24.6 update also available on NuGet.