Two rows in a pdf file getting merged in excel file while conversion

Aspose.PDF Product Family
1

Two rows in a pdf file getting merged into one in excel file while conversion from PDF to Excel after getting license updated and using the latest version 22.11

2

@Prishweta

Could you please ZIP and attach your input PDF, problematic and expected output Excel files here for testing? We will investigate the issue and provide you more information on it .

3

InputFile&Outputfile.zip (10.3 KB)

Hi Team,

Please find the attached zip file for input pdf and output excel file we are getting after conversion.

Regards.

4

@Prishweta

We have logged this problem in our issue tracking system as PDFNET-53312. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

5

Any Update for this?

6

@Prishweta

Currently, your issue is pending for analysis and is in the queue. Once we complete the analysis of your issue, we will then be able to provide you an estimate.

7

Hi Team,

This issue is pending from more than 15 days, please let me know if there is any progress/Update on this.

Regards

8

@Prishweta

We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

You reported this issue in free support forum and it will be treated with normal priority. To speed up the progress of issue’s resolution, we suggest you please check our paid support policies from following link.
Paid Support Policies

9

Any Update for the issue?

10

@Prishweta

We are afraid that the earlier logged issue is not yet resolved due to other pending issues in the queue. We will surely inform you once we make some progress towards ticket resolution. Please be patient and spare us some time.

We are sorry for the inconvenience.

11

Hi Team,

We purchased this license in November and are using the same and since then this issue is occurring and from past 4 months this is pending and it is affecting our application, please look into this issue as we have paid for this license and from past 4 months we are waiting for resolution and yet there is no update or progress

12

@Prishweta

We have escalated the issue priority after recording your concerns and will surely inform you once we make some progress towards ticket resolution. Please spare us some time.

We apologize for the delay and the inconvenience.

13

The issues you have found earlier (filed as PDFNET-53312) have been fixed in Aspose.PDF for .NET 23.6.