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Unable to convert a Word document

Hi,

I encountered a problem when a Word document (enabled "Track Changes") being converted to a PDF file. Please find the below error messages for your reference. Is there any method to fix it? please kindly advise.

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The document appears to be corrupted and cannot be loaded. Aspose.Words at Aspose.Words.Document.ࠊ(Exception ࠋ) at Aspose.Words.Document.ࠈ(Stream ؟, LoadFormat ࠉ, String ׾) at Aspose.Words.Document..ctor(String fileName, LoadFormat loadFormat, String password) at Aspose.Words.Document..ctor(String fileName) at AsposeDoc2Pdf.Class1.ConvertDoc2Pdf(String inFileName, String outFileName)

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Length cannot be less than zero. Parameter name: length mscorlib at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy) at Aspose.Pdf.Xml.ᛚ.ᛜ(Pdf ӟ, Section Ӡ, HeaderFooter ӡ, Table Ө, Row ө, Cell Ӣ, Text Ӹ, Ԁ ӫ, Ӓ Ӭ) at Aspose.Pdf.Xml.ᛔ.ᛕ(Pdf ӟ, Section ӧ, Table Ө, Row ө, Cell Ӣ, Text Ӹ, Ԁ ӫ, Ӓ Ӭ) at Aspose.Pdf.Xml.ᕐ.ᕒ(Pdf ӟ, Section ӧ, Table Ө, Row ө, Cell Ӣ, Text Ӹ, Ԁ ӫ, Ӓ Ӭ, Boolean ӭ) at Aspose.Pdf.Xml.ᖇ.ᖊ(Pdf ӟ, Section Ӡ, Ԁ ӫ) at Aspose.Pdf.Xml.ݏ.ၳ(Pdf ӟ) at Aspose.Pdf.Xml.᣽.ᤂ(ԁ ӯ, Pdf ӟ) at Aspose.Pdf.Pdf.Save(String pdfFile) at AsposeDoc2Pdf.Class1.ConvertDoc2Pdf(String inFileName, String outFileName)

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Thanks & Regards,

Ken Sheang

Hello Ken.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Thank you for your interest in Aspose components.

As I can see from the stack dump error occurs in Aspose.Pdf library. But also maybe it can be induced by incorrect intermediate XML.

Please attach here your document which reproduces the issue. I’ll investigate it and let you know what we can do further.

Regards,

Hi Viktor Sazhaev,

Thank you for your prompt response. Attached please find the document for your reference.

Please kindly help to solve it asap as we're in a hurry to make a decision on whether buy Aspose components for our current project.

Thanks & Regards,

Ken

Hello!<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

I have reproduced the issue and asked Aspose.Pdf team for their expertise. They will take a look and reply shortly.

Regards,

Hi,

Is there any update from Aspose.Pdf team?

sorry that we're in a hurry to make a final decision on buying Aspose components, please let me know your findings asap. Thank you!

Thanks,

Ken

Hi,

Sorry for the delay. The problem has been resolved. Please try the attachment. Thanks.

Best regards.