We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): PDFJAVA-43955
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Yes, we were able to reproduce the issue in our environment. Hence, above shared ticket was generated in our issue management system. We will inform you as soon as it is resolved. Please spare us some time.
We are afraid that we cannot share any ETA because the ticket is pending for analysis. Once we complete the investigation, we will be in a position to share some ETA. Please spare us some time.
We are afraid that the ticket has not been yet resolved due to other issues and tasks in the queue. We will inform you as soon as we make some progress in this regard. We apologize for the inconvenience.
We are afraid that no progress has been made yet towards ticket resolution. We will inform you once we make some updates in this regard. Please spare us some time.
Hi @asad.ali,
Any updates on this?
It’s been too long and there is no update on this.
Can you please look into it as customers is chasing on this issue and if possible, please provide ETA.
Thanks,
Krishna
Sadly, there has not been any updates regarding ticket resolution, your concerns have been taken into the account and mentioned under the ticket as well. We will surely consider them and as soon as we make some updates in this regard, we will inform you. Please be patient and spare us some time. We are sorry for the inconvenience.
Hi @asad.ali : There is no progress with this ticket. Is there further update? Is there a workaround to address this issue? Please provide ETA or the fix.
We are afraid that no updates are available yet as the ticket is under the phase of review. The ticket information has been updated already with your concerns and its priority has been lifted to next level. We will inform you once we have some updates to share. We are sorry for the inconvenience.