We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): PDFJAVA-43955
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Yes, we were able to reproduce the issue in our environment. Hence, above shared ticket was generated in our issue management system. We will inform you as soon as it is resolved. Please spare us some time.
We are afraid that we cannot share any ETA because the ticket is pending for analysis. Once we complete the investigation, we will be in a position to share some ETA. Please spare us some time.
We are afraid that the ticket has not been yet resolved due to other issues and tasks in the queue. We will inform you as soon as we make some progress in this regard. We apologize for the inconvenience.
We are afraid that no progress has been made yet towards ticket resolution. We will inform you once we make some updates in this regard. Please spare us some time.
Hi @asad.ali,
Any updates on this?
It’s been too long and there is no update on this.
Can you please look into it as customers is chasing on this issue and if possible, please provide ETA.
Thanks,
Krishna
However, there has not been any updates regarding ticket resolution, your concerns have been taken into the account and mentioned under the ticket as well. We will surely consider them and as soon as we make some updates in this regard, we will inform you. Please be patient and spare us some time. We are sorry for the inconvenience.