Unable to covert to PDF using Aspose

Aspose.Words Product Family
1

Hi,

We are using Aspose to covert our word document to PDF. However it is not able convert the attached document. it is working for the other documents that we use.

2

Hi there,

Thanks for your inquiry.

Perhaps, you are using an older version of Aspose.Words; as with Aspose.Words v13.2.0, I am unable to reproduce any problem on my side. I would suggest you please upgrade to the latest version of Aspose.Words i.e. v13.2.0 and let us know how it goes on your side. I hope, this will help.

I have attached the output PDF file with this post for your kind reference.

3

Hi Tahir,

Thanks for the reply. Please find the dll files which we use to generate the pdf. Will it be possible if you can try to generate the pdf using this and help us to provide some solutions / workaround for this issue which we are facing?

Thanks in advance
Jijo

4

Hi Jijo,
Thanks for your inquiry. I have tried to convert Docx to PDF with shared DLL and unable to export Docx to PDF. This is a bug in the version which you are using. We encourage you to please use the latest version of Aspose.Words as it contains newly introduced features, enhancements and fixes for issues reported earlier. So, I would suggest you please upgrade to the latest version (v13.2.0) from here:
https://releases.aspose.com/words/net
The new version of Aspose.Words will solve your problem. Please feel free to ask if you have any question about Aspose.Words, we will be happy to help you.

5

As per you advice we are planing to upgrade to the latest version and we are currently testing all our documents using the latest version of Aspose to convert to PDF.
However we are facing some alignment issue with the new version of Aspose. The boxes seems to be getting splitted in the pdf files.Refer the attached file ‘Comparision.pdf’. For your reference i have attached the word document and the converted pdf file also.

Need your advice on how to correct this as we are facing this issue with a lot of other templates also

Thanks in advance
Jijo John

6

Hi Jijo,

Thanks for your inquiry. I have managed to reproduce the same issue at my side. I have logged this issue as WORDSNET-8247 in our issue tracking system. I have linked this forum thread to the same issue and you will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

7

Hi Tahir,

Do we have any time frame by which this will be resolved as this is stopping our testing and our production deployment?

Thanks,
Jijo

8

Hi Jijo,

Thanks for your inquiry. I have verified the status of this issue (WORDSNET-8247) from our issue tracking system and like to share with you that this issue has been planned for development. Hopefully, the fix of this issue will be available in June 2013 release. We will inform you via this forum thread once this issue is resolved.

9

Hi Tahir,
The issue seems to be tagged as ‘resolved’. is that available in the new build?
Also I would like to check one more issue in content alignment, where some of the document content goes up/down in converted PDF compared with original word document.
Are you aware of any issues like this / is there any open issues for this?
Thanks,
Jijo

10

Hi Jijo,

Thanks for your inquiry. Yes, the issue WORDSNET-8247 has now been resolved and its fix will be included in the next version of Aspose.Words (v13.6.0) which is planned to be released by the end of June 2013. We will inform you via this forum thread as soon as June release is published. Thanks for your patience.

Regarding content alignment issue in Pdf file, please share your input Word document here for testing. I will investigate the issue on my side and provide you more information.

11

Hi Tahir,

Please refer the attachments in this same post on 05-16-2013, 11:38 AM. if you look at the page 2 in the pdf, it is showing some contents that are available in page 3 of the word document.

Thanks,
Jijo John

12

Hi Jijo,

Thanks for your inquiry. I have managed to reproduce the same issue at my side. I have logged this issue as WORDSNET-8414 in our issue tracking system. I have linked this forum thread to the same issue and you will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

13

The issues you have found earlier (filed as WORDSNET-8247) have been fixed in this .NET update and this Java update.

This message was posted using Notification2Forum from Downloads module by aspose.notifier.

14

Hi Tahir,
Will you be able to provide any update on the timeframe for the fix for this issue - WORDSNET-8414
Thanks and Regards,
Jijo John

15

Hi Jijo,

Thanks for your inquiry. Currently, your issue is pending for analysis and is in the queue. I am afraid, I cannot provide you any reliable estimate at the moment. Once your issue is analyzed, we will then be able to provide you an estimate.

Thank you for your patience and understanding.

16

Hi Tahir,
Do we have any update on this?
Thanks,
Jijo

17

Hi Jijo,

Thanks for your inquiry. I have verified the status of WORDSNET-8414 from our issue tracking system and like to share with you that your issue has been planned for development. If everything goes by plan, we are very hopeful to include the fix to your issue in Aspose.Words’ September release i.e. 13.9.0. Please note that this estimate is not final at the moment; I will be sure to inform you via this forum thread as soon as your issue is resolved.

Thanks for your patience.

18

Hi Tahir,

Any update on this issue as this is pending for a very long time?

Thanks,
Jijo John

19

Hi Jijo,

Thanks for your inquiry. Unfortunately, your issue (WORDSNET-8414) is not resolved yet. I am afraid, we cannot provide you any reliable estimate at the moment. However, I have requested the development team to share the ETA. As soon as any information is shared by them, I will be more than happy to share that with you.

We apologize for your inconvenience.

20

Hi Jijo,

Thanks for your patience.

I have received response from our development about WORDSNET-8414. The reason of this issue is ‘Tabs’ are not handled properly. I like to share with you that there are some improvements in handling tabs. I suggest you please upgrade to the latest version of Aspose.Words for .NET 14.1.0 and let us know how it goes on your side. I have attached the output Pdf file with this post for your kind reference.

This issue is not fully resolved. However, there are improvements in output document. We are closing this issue (WORDSNET-8414) and you will receive notification for this improvement via this forum thread.

To completely resolve this issue, I have logged another issue as WORDSNET-9709 in our issue tracking system. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.