Hi team
We were testing Aspose Slides .Net 24.3 and found a critical error.
When trying to open presentations using the following load settings (it loads a large number of custom fonts - 500 MBs) the code simply stops (no exceptions are thrown).
The code was tested in Windows 11
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@ahthomsen,
Thank you for contacting support.
To investigate the case, we need more details. Please share the following files and information:
You can zip the files and share a link to an archive saved in a file storage (Google Drive or Dropbox, for example).
We use 100% the same font files as in Aspose 24.2 (its more than 400 files and not all something we can share)
The .NET target platform is 7.0
@ahthomsen,
Thank you for the additional information. Unfortunately, we need all the necessary information (or files) to reproduce the problem, investigate the case, and help you.
How will you then solve the bug in your product?
Did you test that it works for importing 100 random custom fonts e.g. from Google font and using Aspose 24.3?
@ahthomsen,
Unfortunately, I don’t have the information to answer your questions. Could you please share information about the hardware on which the problem occurs (CPU and RAM)?
@ahthomsen,
Thank you for the details. Please share code examples as text in the future.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): SLIDESNET-44484
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
The issues you found earlier (filed as SLIDESNET-44484) have been fixed in Aspose.Slides for .NET 24.4 (ZIP, MSI, NuGet, Cross-platform).
You can check all fixes on the Release Notes page.
You can also find the latest version of our library on the Product Download page.