Hi @amjad.sahi @andrey.potapov
We applied the fix, and we were able to see the improvements in memory consumption.
But there are other issues that we are encountering due to this upgrade:
We are unable to replace the Title Slides
No Pagination on Org Chart Exports
These functionality works fine with the 23.9 and starts failing with 23.10 and above.
@ansamohdsh,
Thank you for contacting support.
We need more details to investigate the case. Please share the following additional files and information:
Working1.png (492.1 KB)
Working2.png (473.0 KB)
working3.png (215.4 KB)
Not_Working3.png (222.0 KB)
Not_Working1.jpg (97.1 KB)
Not_Working2.png (489.4 KB)
@andrey.potapov i have attached the working and not working solutions with just the library changes from 23.9 to 23.10
@andrey.potapov i am getting this when uploading ~25-30mb file.
how to upload the zip files with code samples?
image.png (11.9 KB)
@ansamohdsh,
You can share a link to the files saved to a file storage (Google Drive, Dropbox, etc).
GeneratePptSlidesTitle_Error_V23.9_Working.zip (5.5 MB)
GeneratePptSlidesTitle_Error_V23.10_NotWorking.zip (5.5 MB)
Not_Working1.jpg (97.1 KB)
Not_Working2.png (489.4 KB)
Not_Working3.png (222.0 KB)
Working1.png (492.1 KB)
Working2.png (473.0 KB)
working3.png (215.4 KB)
@andrey.potapov @amjad.sahi I have attached the sample codebase of working and not working solutions. Only difference is the aspose version in both the codebases.
@ansamohdsh,
It looks like you have only demonstrated the issue with replacing slide titles. Could you please also show the problem “No Pagination on Org Chart Exports”?
They both are interrelated, since we are unable to get the title, pagination depends on that. Thus the issue with Pagination. @andrey.potapov
@ansamohdsh,
Unfortunately, when I run the sample applications, they freeze. Please also note that in the Dockerfiles in line 26, the COPY command is incorrect.
We need more details on how to reproduce the problem.
@andrey.potapov
The Sample applications are working fine. Only change in the docker file is done on line 26 for copy command.
COPY bin/Release/net7.0/
Please check and let us know
Dockerfile.zip (764 Bytes)
@ansamohdsh,
In the Dockerfile you provided, the COPY command is still incorrect (it requires two arguments). Instead I tried using
COPY bin/Release/net7.0/ .
but the applications are hanging.
Could you please provide more details on how to reproduce the problem?
@andrey.potapov can you try using the applications without the docker deploy.
Simply by running the visual studio solution file on a windows machine. The issue is replicable there as well.
Meanwhile i will check with my developers on the incorrect docker file arguments.
@ansamohdsh,
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): SLIDESNET-44323
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
@andrey.potapov We already have a paid support and need this to be resolved ASAP.
We are facing Aspose issues from May 2023 and holding us back to release our features to production.
Please take this up on priority.
Paid ticket details: Containerize.IdentityServer - Single sign-on to access all applications and services of Aspose Pty Ltd.
@ansamohdsh,
The SLIDESNET-44323 ticket was already marked as from a paid customer, therefore the issue will be taken up on priority.
@ansamohdsh,
Could you please prepare a short code example that will only use the Aspose.Slides API in which we will see the problem?
@andrey.potapov please find attached smaller code samples.
Please let us know the timelines to fix it, we are very much delayed on our feature release since MAY 2023, first the memory spike issue then this one.
Aspose-23.09.zip (2.0 MB)
Aspose-23.10.zip (2.0 MB)
@ansamohdsh,
Thank you for the sample projects. We will continue to investigate the case. Also, the issue priority has been raised to Priority Support.