Unicode property is not retrieved correctly

Aspose.PDF Product Family
1

Hi,

The Unicode Extended property name is not retrieved correctly for attached PDF document using Aspose.PDF.dll for Dot net. Whereas the Unicode field value is correctly retrieved. Please guide us to read Unicode property correctly.

Thanks,
Dhivya

PDF Test Data.pdf (21.2 KB)

2

@Dhivya

Thank you for contacting support.

Would you please share the code snippet that you are using to retrieve these properties, so that we may investigate further to help you out. Before sharing requested data, please ensure using Aspose.PDF for .NET 18.5 in your environment.

3

@Farhan.Raza

We are using Aspose.PDF 18.5 version only. the property key is not have the actual data as like in PDF.
I have attached the code snippet snapshot.
Metadata issue.PNG (27.1 KB)
Actual PDF Document property.PNG (11.1 KB)

4

@Dhivya

Thank you for sharing requested data.

We have logged a ticket with ID PDFNET-44840 in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.

We are sorry for the inconvenience.

5

Related to this another issue has been found. Some Special characters are not retrieved correctly using Aspose.PDF. The below sample files have title or producer having some special characters which is not retrived correctly.

AAENRON4.pdf (11.1 KB)
LEAR.PDF (283.4 KB)

6

@Dhivya

We would like to request you to please always create separate posts for separate problems, even if the problems appear same. However, we have used below code snippet in our environment and have been able to reproduce the issue.

Document document = new Document(dataDir + "LEAR.pdf");
string title = document.Info.Title;
string producer = document.Info.Producer;
Console.WriteLine("Title: " + title);
Console.WriteLine("Producer: " + producer);

A ticket with ID PDFNET-44846 has been logged in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.

We are sorry for the inconvenience.

7

Any update on this ticket logged?

8

@Dhivya

Thank you for getting back to us.

We would like to share with you that both issues reported by you have been logged a couple of weeks ago and are pending for investigations owing to previously logged tickets. They will be investigated on their due turns, that can take several months. We will let you know as soon as some significant progress is made regarding these tickets. We appreciate your patience and comprehension in this regard.

However, we also offer Paid Support, where issues are used to be investigated with higher priority. Our customers, who have paid support subscription, report their issue there which are meant to be investigated urgently. In case your reported issue is a blocker, you may please consider subscribing for Paid Support. For further information, please visit Paid Support FAQs.