Thank you for getting back to us.
We would like to share with you that both issues reported by you have been logged a couple of weeks ago and are pending for investigations owing to previously logged tickets. They will be investigated on their due turns, that can take several months. We will let you know as soon as some significant progress is made regarding these tickets. We appreciate your patience and comprehension in this regard.
However, we also offer Paid Support, where issues are used to be investigated with higher priority. Our customers, who have paid support subscription, report their issue there which are meant to be investigated urgently. In case your reported issue is a blocker, you may please consider subscribing for Paid Support. For further information, please visit Paid Support FAQs.