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Unsupported File format issue

Dear Team,
We are facing the UnsupportedFileFormat : Unknown issue while converting the Word to PDF Documents.

JDK Version : 1.8
Aspose Jar : aspose-words-20.6-jdk17
Windows 10
Please support, its been high priority for us.

@talluri07,

Please upgrade to the latest (21.9) version of Aspose.Words for Java and see how it goes on your end? In case the problem still remains, then please ZIP and upload your input Word document you are getting this problem with here for testing. We will then investigate the issue on our end and provide you more information.

Dears,
I am getting below exception after deploying the latest Aspose.words21.9.jar. please guide us.

java.lang.IllegalStateException: The subscription included in this license allows free upgrades until 25 Jun 2021, but this version of the product was released on 01 Sep 2021. Please renew the subscription or use a previous version of the product.

Thanks
Anil

Dear Team,

We have subscription as below details, kindly provide the licensed jar for aspose-words-21.9.jar version. its been critical for us.

Aspose.Total for Java Developer OEM Subscription - License + 1 Year Subscription - 1 developer - Win
Aspose - Part#: APJVTODO
Coverage Term: Jun-25-2021 – Jun-24-2022

Thanks
Anil

@talluri07,

Please make sure that the path that you specify in License.SetLicense method correctly points to your new license file (the one with term Jun-25-2021 – Jun-24-2022) and you can get the latest 21.9 version from the following link:

Thank you
When we trying to update the license file , its giving the below exception, how do we get latest license file ?

Exception Trace ::
java.lang.IllegalStateException: Invalid license signature. Please make sure the license file was not modified.
at com.aspose.words.zzX9L.zzXYy(Unknown Source)
at com.aspose.words.zzX9L.zzXYy(Unknown Source)
at com.aspose.words.License.setLicense(Unknown Source)
at com.agilent.converttopdf.utilities.FileUtilities.convertDOCtoPDF(FileUtilities.java:193)
at com.agilent.converttopdf.utilities.Utilities.processItem(Utilities.java:74)

Thank you
When we trying to update the license file , its giving the below exception, how do we get latest license file ? , please suggest

Exception Trace ::
java.lang.IllegalStateException: Invalid license signature. Please make sure the license file was not modified.
at com.aspose.words.zzX9L.zzXYy(Unknown Source)
at com.aspose.words.zzX9L.zzXYy(Unknown Source)
at com.aspose.words.License.setLicense(Unknown Source)
at com.agilent.converttopdf.utilities.FileUtilities.convertDOCtoPDF(FileUtilities.java:193)
at com.agilent.converttopdf.utilities.Utilities.processItem(Utilities.java:74)

@talluri07,

Please post your license file ‘via private message’. In order to send a private message with attachment, please click on my name and find “Message” button.

We will then investigate the issue with your license file on our end and provide you more information.