Updating document properties in Word .DOC file prevents 3rd party tools from reading properties

I’m using Aspose.Words for .NET to update .doc and .docx document properties. A 3rd party tool is used to read document properties in Word documents. The document properties in a .DOC file (Author, Subject, Title) are read successfully by this 3rd party product prior to using Aspose to insert text in the Keywords or other properties. After updating the property and saving the document with Aspose, the 3rd party product can no longer read the any of the properties including properties that were not touched by Aspose. The properties are still visible in the Word document, but the 3rd party product cannot see them. The issue is with .DOC files and not with .DOCX files.

Hi Dale,

Thanks for your inquiry. In case you are using an older version of Aspose.Words, I would suggest you please upgrade to the latest version (v14.7.0) from here and let us know how it goes on your side.

If the problem still remains, please share following detail for investigation purposes.

  • Please attach your input Word document.
  • Please attach the output Word file that shows the undesired behavior.
  • Please share the detail of 3rd party tool which you are using along with the steps to reproduce this issue at our end.

As soon as you get these pieces of information to
us we’ll start our investigation into your issue.