Urgent Help: 8 Problems in our application


#1

Hi! We have bought Aspose. Total for .Net and we met plenty of problems when we use it. We summarized all of these problems below. The sample and messages we provided may be helpful to solve the problem. We sincerely want to know how to solve these problems. We will deliver the software built on Aspose. Total to our customer before February. So our time is limited. If you can’t help us to fix the problems, we may only return your product.
Thanks very much for your kind help!

Aspose. Words version :Aspose.Words 17.11;

  1. Original document: B5L_01pcs.pptx
    Converted document: B5L_01pcs_o.pdf
    Problems description: layout changed

  2. Original document: A4P_01pcs.docx
    Converted document: A4P_01pcs.docx.pdf
    Problems description: After the conversion, the original document’s high highlights disappeared

  3. Original document: LetterL_01pcs.pptx
    Converted document: LetterL_01pcs.pptx.pdf
    Problems description: Some English words changed into Chinese words

  4. Original document: 16KP_01pcs.ppt
    Converted document: 16KP_01pcs.ppt.pdf
    Problems description: The histogram chart become monochrome.

  5. Original document: A4L_01pcs.ppt
    Converted document: A4L_01pcs.ppt.pdf
    Problems description: Heart shadow disappears

  6. Original document: ExcutiveL_01pcs.pptx
    Converted document: ExcutiveL_01pcs.pptx.pdf
    Problems description: The inserted table disappears

  7. Original document: 16KP_01pcs.doc
    Converted document: 16KP_01pcs.doc.pdf
    Problems description: Some art fonts and Circular image layout changed

  8. Original document: A6P_01pcs.docx
    Converted document: A6P_01pcs.docx.pdf
    Problems description: Typographical errors
    original document 1.zip (1.9 MB)
    original document 2.zip (1.9 MB)
    original document 3.zip (1.2 MB)
    Converted document.zip (2.4 MB)


#2

@deguang.wei,

Thank you for your inquiry. We have investigated the issues related to Aspose.Slides. Initial investigation shows that the issues persist. The issues have been logged into your system for further investigation by our Product team. Details about logged issues are given below. Furthermore investigation regarding Aspose.Words issues is in progress.

We are sorry for the inconvenience caused.

  • SLIDESNET-39711:Layout Issue
  • SLIDESNET-39712:Language issue
  • SLIDESNET-39714:Chart issue
  • SLIDESNET-39715:Shadow issue
  • SLIDESNET-39713:Legend missing in chart when converted to PDF issue

#3

@deguang.wei

Thank you for your inquiry. We have investigated the issues related to Aspose.Words. Initial investigation shows that the issues persist except for “Typographical errors” Typographical Output.zip (105.9 KB). The issues have been logged into system for further investigation by our Product team. Details about logged issues are given below.

We are sorry for the inconvenience caused.

  • WORDSNET-16294: DOCX to PDF issue with Image Highlights Shadings
  • WORDSNET-16295: DOC to PDF Issue with Art Fonts and Image Shading

#4

Thanks for your reply. But you have not yet solved our problem. Our project plan is all based on Aspose Total, so we decide to buy the product. However, we have to suspend our project because of the bugs caused by your product.
We don’t need official responses any more. We want your professional help that can really figure out our problems. Let me just emphasize again - our time is limited, please pay attention to our issues.
Thank you!

Best regards


#5

Thanks for your reply. But you have not yet solved our problem. Our project plan is all based on Aspose Total, so we decide to buy the product. However, we have to suspend our project because of the bugs caused by your product.
We don’t need official responses any more. We want your professional help that can really figure out our problems. Let me just emphasize again - our time is limited, please pay attention to our issues.
Thank you!

Best regards


#6

@deguang.wei,

Thank you for writing us back. The issues have just been logged into our issue tracking system and our concerned product teams will investigate the issues on their due turn. The issues have been linked with this post. You will be updated once there is some information or a fix version available in this regard.

Furthermore Aspose.Total is a free support forum and logged issues are treated with normal priority. If you want to expedite the issue resolution process, you may consider paid support option.


#7

@deguang.wei,

Regarding WORDSNET-16295, your ‘16KP_01pcs.doc’ document uses the following fonts:

  • Batang
  • BrowalliaUPC
  • MS Mincho
  • 標楷體

Please ZIP and upload these font files here for further testing. Thanks for your cooperation.

Please also provide the expected PDF output i.e. generated by MS Word (Save As to PDF) or at least screenshots from MS Word GUI.


#8

Please to download the Zip file, you need change the file name batang.z01.zip to batang.z01, batang.z02.zip to batang.z02 and MS Mincho.z01.zip to MS Mincho.z01 browalliaUPC.zip (262.1 KB)
标楷体.zip (2.6 MB)
pc6-bktzt.zip (2.7 MB)batang.zip (430.9 KB)
batang.z01.zip (3 MB)
batang.z02.zip (3 MB)
MS Mincho.zip (1.7 MB)
MS Mincho.z01.zip (3 MB)


#9

@deguang.wei,

Thanks for sharing font files.

Please also provide above information.


#10

Office save as to pdf
A6P_01pcs.pdf (56.1 KB)
16KP_01pcs(doc).pdf (174.7 KB)
A4P_01pcs.pdf (105.8 KB)
16KP_01pcs(ppt).pdf (150.1 KB)
ExcutiveP_01pcs.pdf (230.6 KB)
ExcutiveL_01pcs.pdf (348.3 KB)
A4L_01pcs.pdf (462.1 KB)
B5L_01pcs.pdf (406.6 KB)
LetterL_01pcs.pdf (566.4 KB)
EX4TK1C3.pdf (1.2 MB)


#11

@deguang.wei,

We have passed these details to our product team. We will inform you via this thread as soon as your issues are resolved.


#12

@deguang.wei,

Regarding WORDSNET-16295, it is to update you that our product team has developed a fix which will only work for .NET on Windows platform. We have produced an output by using that fix on our end. Please see FixedOutput.pdf (460.0 KB) and let us know if this new output is acceptable for you?

Please also confirm that you are using .NET Framework on Windows? Thanks for your cooperation.


#13

The out put result is OK.
Yes, we are using .net Framework on windows.


#14

@deguang.wei,

Thanks for your feedback. Our product team has resolved your issue (WORDSNET-16295) and they have planned to include the fix to this issue in next [18.2] release of Aspose.Words. We will inform you via this thread as soon as next release containing the fix of this issue will be published during the start of February 2018.


#15

Is there any progress in my issue?


#16

@deguang.wei,

This is to update you that issue WORDSNET-16295 has been resolved and the fix will be included in next release i.e. Aspose.Words for .NET 18.2. You will be automatically informed once the new release is available for download.


#17

@deguang.wei,

The issues you have found earlier (filed as WORDSNET-16295) have been fixed in this Aspose.Words for .NET 18.2 update and this Aspose.Words for Java 18.2 update.

Please also check the following articles:


#19

Thanks for fixing the issue(filed as WORDSNET-16295). But what about the other issues we posted earlier?
Filed as:
SLIDESNET-39711:Layout Issue
SLIDESNET-39712:Language issue
SLIDESNET-39714:Chart issue
SLIDESNET-39715:Shadow issue
SLIDESNET-39713:Legend missing in chart when converted to PDF issue
WORDSNET-16294: DOCX to PDF issue with Image Highlights Shadings

These issues really bought inconvenience to our development team. We sincerely hope that you can fix the issues, or at least, tell us what’s going on with our issues and your time schedule to resolve them. Now we know nothing about the progress so that we don’t know how to explain to our client.
Thanks for your attention!


#20

The issues you have found earlier (filed as WORDSNET-16294) have been fixed in this Aspose.Words for .NET 18.3 update and this Aspose.Words for Java 18.3 update.


#21

@deguang.wei,

This is to update you that issues SLIDESNET-39711, SLIDESNET-39712, SLIDESNET-39714, SLIDESNET-39715, SLIDESNET-39713 are currently pending for investigation. We will update you as soon as there is some information available in this regard.