Hello Support Team,
When converting Visio documents to PDF with Arabic text and having installed proofing tools (Arabic Language Pack) for Middle-Eastern - Right to Left language we are getting mirroring Arabic text and all its letters in the resulting PDF file.
The attachment contains a sample project, a testing Visio document, and the resulting PDF generated by your converter of the 24.11.0 version.
@nrgxxx
Thanks for the sample project and screenshots.
After an initial testing, I am able to reproduce the issue as you mentioned by using your template file.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): DIAGRAMNET-53616
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
The issues you have found earlier (filed as DIAGRAMNET-53616) have been fixed in this update. This message was posted using Bugs notification tool by philip.zhou
Hello @philip.zhou,
Thanks for your quick fix for this issue.
Unfortunately, it only helped with the testing document in the project archive.
So, I’ve also attached the original document, you can test it.
Also, could you please check the original root cause for this issue, as it might be happening in other places or documents as well? Let me know if you need additional information.
Thanks!
Happy Holidays,
Ihor Postilnyk التدقيق الداخلي.zip (132.0 KB) example_image.png (65.7 KB)
@nrgxxx
Thanks for the template file and screenshots.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): DIAGRAMNET-53642
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.