Dear Support,
We are currently using Aspose.Words.dll version 21.12.0.0 and Aspose.Cells.dll version 21.12.1.0. I understand the latest version of these .dlls is 24.9.0.
We don’t have any issues at the moment and we are using the available methods on the version that we have. My question is, if in case we encounter an issue that needs support, are versions 21.12.0.0 for .Word.dll and 21.12.1.0 for .Cells.dll still supported.
Thank you very much.
Kind regards,
Carlo Mendoza
@cmendoza You can use old versions of Aspose.Words and Aspose.Cells perpetually. We provide free technical support for all our users including trial users.
But you should note that we do not provide any fixes or patches for old versions. All fixes are delivered with new versions of Aspose.Words.
@alexey.noskov Hi Alexey, thank you very much for the information. Is there any cost involve in upgrading to newer versions?
Thanks,
Carlo
@cmendoza Each Aspose license provides a 1-year subscription for free upgrades to any new Aspose product version that comes out. You can download and use any Aspose product version released before the subscription expiry date.
If you want to check when your subscription expires, open the license file in Notepad (but take care not to modify and save the license file or it will no longer work) and see the SubscriptionExpiry field.
<SubscriptionExpiry>20220218</SubscriptionExpiry>
It means that you can free upgrade to version of Aspose product published before 02/18/2022.
You can use Aspose license perpetually, unless you update Aspose product to the version, which is released after the license expiration date.
You can find Aspose pricing information here:
https://purchase.aspose.com/pricing/
You can contact our sales team in Aspose.Purchase forum for more information about renewing your license.