Word charts not properly converted in PDF

Aspose.Words Product Family
1

Hello,

When converting a Word document to a PDF, the charts are not properly converted.
Extra lines appear on the horizontal axis of each charts.

Thermo charts.docx (88.7 KB) → File to convert
Expected.pdf (41.6 KB) → Expected conversion
Result.pdf (55.3 KB) → File we have after converting to pdf

protected void ConvertToPdf(string wordFile)
{
    Document doc = new Document(wordFile);

    PdfSaveOptions options = new PdfSaveOptions()
    {
        SaveFormat = SaveFormat.Pdf,
    };

    doc.Save(Path.ChangeExtension(wordFile, ".pdf"), options);
}

We are using the latest version of Aspose.Word : 24.7.0

We’re developing a web application and your solution is being used by our application for customers who want to be able to preview and convert their files correctly.

Thanks in advance

2

@BASSETTI
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSNET-27260

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

3

@alexey.noskov
Any update for this issues ?

4

@BASSETTI The issue is already resolved in the current codebase. The fix will be included into the next 24.10 (October 2024) version of Aspose.Words. We will be sure to let you know once it is available.

5

The issues you have found earlier (filed as WORDSNET-27260) have been fixed in this Aspose.Words for .NET 24.10 update also available on NuGet.