Free Support Forum - aspose.com

Word Docs are Very Large

Here is a PDF file, and the converted word file that appears to be very large. It also crashes when opening in word 2003.

Hi Paul,

Output size issue has been logged into our issue tracking system as SAASPDF-74. We will keep you updated on this issue in this thread. Regarding MS Word crash issue, it is expected to be fixed at live service by the end of this week or start of next week. Sorry for the inconvenience.

Best Regards,
Muhammd Ijaz

Support Developer, Saaspose
Sialkot Team
http://www.saaspose.com

Muhammad,

Any idea how long it will be before you look at the large file size problem? We need to manage expectations for our own users.

Thanks,
Paul

Hi Paul,

I have forwarded an ETA request to our development team. We will share the ETA as soon as our development team analyzes this issue in detail. Sorry for the inconvenience.

Best Regards,
Muhammmad Ijaz

Support Developer, Saaspose
Sialkot Team
http://www.saaspose.com

Hi Paul,

I would like to share that this issue will be fixed within 3-4 weeks. Please feel free to contact us in case you have further comments or questions.

Best Regards,
Muhammad Ijaz

Support Developer, Saaspose
Sialkot Team
http://www.saaspose.com

Hi Muhammad,

Just wondering if this issue is still going to be resolved soon?

Thanks,
Paul

Hi Paul,

Thanks for your inquiry. I would like to update you that this issue has been fixed in our product code base. Now we need to integrate with the live Saaspose server. I have asked the responsible developer to take a look. Please spare us a bit more time. We will get back to you soon.

We're sorry for your inconvenience.

Regards,
Imran Rafique

Support Developer, Saaspose
Support Team
http://www.saaspose.com