Word save as PDF problem with Font identification wingding_x

Aspose.Words Product Family
1

good day,
when I save the document as a PDF, the font wingding2 and wingding3 are saved in my PDF as the font wingding.

All three fonts are installed. The problem only occurs on the server. If I perform the test on my computer, the font identification is correct. I have it set in both environments to CultureInfo(“cs-CZ”).

Don’t know why this is happening?
Thank you in advance for your reply
TB

2

@benestom Could you please attach your input and output documents along with the problematic fonts? We will check the issue and provide you more information.

3

File:
Znaky2.docx (10.2 KB)
Font:
fonts.zip (103.6 KB)
This is how my conversion to PDF looks like:
image.png (33.1 KB)

4

@benestom Unfortunately, I cannot reproduce the problem on my side. I have used the following code for testing:

Document doc = new Document(@"C:\Temp\in.docx");

doc.FontSettings = new FontSettings();
doc.FontSettings.SetFontsSources(new FontSourceBase[] { new FolderFontSource(@"C:\\Temp\\fonts", true) });

doc.Save(@"C:\Temp\out.pdf");

C:\Temp\font folder contain the fonts you have attached and Calibri font. Here is the produced output:
out.pdf (47.7 KB)

Have you tried using IWarningCallback to detects whether fonts on your server are substituted upon rendering to PDF?

5

thank you for answer.
If I use the code, the font works. To another folder.

If I point to the C:\Windows\Fonts folder in the same way, even though the fonts are there, it doesn’t work. Don’t know why? I’m just reminding you that this behavior is only on the server.

6

The problem persists
If I reference a font:

doc.FontSettings.SetFontsSources(new FontSourceBase[] { new FolderFontSource(@"C:\\Temp\\fonts", true) });
  • the Wingdings 2 font is fine, but the other fonts are missing.

If I reference a font:

doc.FontSettings.SetFontsSources(new FontSourceBase[] { new FolderFontSource(@"C:\\Temp\\fonts", true), new FolderFontSource(@"C:\\Windows\\Fonts", true) });
  1. if font Wingdings 2 IN “C:\Windows\Fonts” - IT IS BAD, NOT CORECT
  2. if font Wingdings 2 NOT IN “C:\Windows\Fonts” - IS ok :slight_smile:

Why doesn’t the WINGDNG2 style work in the win/fonts folder?

It can’t be language differences. The server is in English and I have a local computer in Czech.
The names of the styles are also changing, see the table
local compute (C:\Windows\Fonts) - OK; name - Wingdings 2 Normální
IIS Server (custom folder) - ok; name - WINGDNG2
IIS Server (C:\Windows\Fonts) - Bad; name - Wingdings 2 Regular

7

@benestom Most likely the problem occurs because the application does not have access to read the fonts from the specified folder. Please try using SystemFontSource instead of FolderFontSource:

doc.FontSettings.SetFontsSources(new FontSourceBase[] { new SystemFontSource(), new FolderFontSource(@"C:\\Temp\\fonts", true) });

Also, please try using the following code to check what fonts are available for Aspose.Words:

// Specify where Aspose.Words will look for fonts.
doc.FontSettings = new FontSettings();
doc.FontSettings.SetFontsSources(new FontSourceBase[] { new SystemFontSource(), new FolderFontSource(@"C:\Temp\fonts\", true) });
// now you can list the fonts avaialbe in the specified font sources (for testing purposes)
foreach (FontSourceBase src in doc.FontSettings.GetFontsSources())
{
    foreach (PhysicalFontInfo fontInfo in src.GetAvailableFonts())
        Console.WriteLine(fontInfo.FullFontName);
}

Aspose.Words need to read the fonts to be able to use them. If the font files are not accessible, this might causes the problems.