I have placed the circle.png and hexagon.png files in directory where input HTML file is placed and also have updated the image file path inside HTML but when viewing the file in browser, the Circle is not being rendered even in browser. Can you please take a look over attached HTML (updated HTML) and share the correct HTML so that we can then test its rendering to PDF format.
I have tested the scenario and have observed that circle shape is not being rendered in resultant PDF file. For your reference, I have attached the output generated over my end. Please take a look and confirm if you are also facing the same issue or you have different observations.
I have already updated/corrected the image files path in HTML file and when viewing the file in web browser, the circles do appear but the contents are not properly rendering inside the circle. Whereas the circles are not being rendered properly in PDF document. See attached image file.
I have logged the earlier discussed problem in our issue tracking system as PDFNEWNET-39576. We will further look into the details of this problem and will keep you posted on the status of correction. Please be patient and spare us little time. We are sorry for this inconvenience.
As we recently have been able to notice this issue, so its still pending for review. However the team will start investigating the issue as per their schedule. As soon as we have some definite updates regarding its resolution, we will let you know.
As shared earlier, the issue is recently noticed and its still pending for review and until or unless the team has evaluated this problem, we might not be able to share any possible timelines regarding its resolution. Please note that issues are resolved in first come first serve basis as we believe its the fairest policy to all the customers.
Nevertheless, as soon as we have some definite updates, we will let you know.
I am afraid the issue reported earlier is still pending for review and is not yet resolved. Unless the team has investigated this problem in details (once its scheduled), we might not be able to share any possible timelines by which it will be resolved. Please be patient and spare us little time. We are sorry for this inconvenience.
hi there, could you please tell me if this ticket has been analysed yet, and when it is scheduled for fixing ? If it has not been analysed, can you please tell me when it will be ?
As shared by Tilal on Live chat, the problem is no yet resolved. However the team has started investigating the problem and as soon as we have some definite updates regarding its resolution, we will let you know. Please be patient and spare us little time.