We creating the PDFs on our Windows servers and when we open the PDF on Mac using Preview everything looks good. If we Print, Save as or Duplicate, all Opentype fonts disappear. The background graphics are there, just none of the type. If we use a Truetype font all works correctly. We only have licenses for the Opentype version of the fonts.
Somehow all of the Helvetica Neue has been removed and substituted with Times New Roman (True Type).
Thanks for your inquiry. I’m very sorry to share with you that on further investigation we came to know that this issue was more complex than we initially estimated. I’m afraid the issue (WORDSNET-7135), which your colleague Brad has reported
[here](https://forum.aspose.com/t/50590), has now been postponed till a later date. We will inform you as soon as there are any further developments. We apologize for any inconvenience.
Hopefully, the solution will be soon since this affects all Macintosh computers running Lion 10.7 and Mountain Lion 10.8 operating systems that use Preview to save or print the PDF files created in Aspose. There is no problem with PDF files created with Acrobat.
A post was split to a new topic: PDF Conversion problems - Aspose.Words